Microsoft on Wednesday said it has recognized and fixed all diagnosed issues in the home windows 10 October 2018 update and has begun re-releasing the key replace.
After some users complained that installing the windows 10 October replace has been wiping off their information, Microsoft remaining week positioned a halt to the provision of the update (model 1809).
“We have absolutely investigated all reports of facts loss, recognized and stuck all known issues inside the update, and conducted inner validation,” stated John Cable, Director of software management, windows Servicing and transport.
Microsoft investigated isolated reviews of users lacking files after updating.
“At just days into the roll-out when we paused, the variety of customers taking the October 2018 update changed into restricted. while the reviews of actual facts loss are few (one one-hundredth of 1 consistent with cent of model 1809 installs), any facts loss is critical,” Cable stated in a declaration.
He introduced that Microsoft support and our retail shops customer support personnel are available at no charge to assist clients.
“we can carefully have a look at the outcomes, comments, and diagnostic records from our Insiders before taking extra steps in the direction of re-liberating extra broadly,” stated Cable.
For the ones impacted through the record deletion bug, Microsoft aid is making an attempt to recover data for users who may have experienced associated records loss.
“At the same time as we cannot guarantee the final results of any file restoration paintings, when you have manually checked for updates and agree with you have an trouble with lacking files, please minimise your use of the affected tool and contact us directly,” Cable said, tendering an apology “for any impact those problems may additionally have had on any of our customers”.
Users who hooked up the “windows 10 October 2018” update complained final week that the procedure wiped out their user profiles, together with files and images.
An alarming range of users took to social media forums and Microsoft’s own support website to whinge about the severe issue.